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This page aims to provide an overview of the most common SSL errors along with suggestions on how to fix them.
Note: If the customer is using EIS (Enterprise Integration Service), 'Use Service Account Credentials' must be unchecked and bind username and password should be used instead. If you get a message that says Air Watch can not talk to AWCM, this is not an ACC issue. If you get a message that says that Air Watch CAN talk to AWCM but ACC is not responding then there is an issue with ACC.
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In order for a browser to accept a certificate, it must be able to link it to a 'trusted root certificate'.
Trusted root certificates are embedded into popular browsers such as Internet Explorer, Firefox, Chrome and Comodo Dragon.If it says “Air Watch “ then you need to uninstall and reinstall AWCM, this time installing the correct SSL Certificate (see #1).